Founding Pilot Terms | Yellow Yellow

Important

These terms are not yet the final launch contract.

Formal adoption pending.

Yellow Yellow is currently an incorporation-pending Ghanaian mobility project promoted by Justice Mantey Abedi. Yellow Yellow Mobility LTD is the proposed company and is not represented as incorporated until its certificate is issued. The final company number, registered particulars, dispute process and Ghanaian contractual review must be completed before public onboarding, real payments or unrestricted ride operations. Questions may be sent to support@yellowyellowmobility.com. Invited testers may also receive specific pilot instructions that form part of their testing arrangement.

By joining the controlled pilot, a user agrees to follow the safety, privacy, account-security and service instructions shown in the app and supplied with the invitation.

Accounts

One verified person, one trusted phone session.

Provide an accurate phone number, name and role information.
Keep OTP codes, device access and account credentials private.
A verified account begins in passenger mode; driver and owner tools require current phone-bound role access.
Yellow Yellow may revoke an old device session when the same account is verified on a new authorised device.
Driver access may not be lent, rotated or shared with another driver.

Driver phone-number changes are for the same approved driver using the same linked vehicle. They require new-phone verification, a cooldown and owner or authorised human approval.

Ride service

A private booking, not public loading.

Yellow Yellow connects a passenger with an available approved driver for a selected pickup and destination. Availability is not guaranteed, and a request is not confirmed until a driver accepts and the app shows the assignment.

A tricycle booking carries no more than three passengers in the rear passenger area.
No passenger may sit in front, beside the driver or in the driver operating area.
The driver may not add unrelated passengers during the booking.
The passenger must provide usable pickup and destination information and be ready within a reasonable period.
The driver may refuse or end a trip for a lawful safety, conduct, vehicle or route reason.

Motorbike and car services are not active merely because the platform can display those categories. Their availability requires separate market approval.

Fares & payment

The accepted fare is shown before request.

The founding tricycle fare uses the Google road route and an approved market distance formula, rounds once to the nearest whole Ghana cedi and applies a GHS 2 minimum. Trip time does not increase the accepted fare.

The fare covers the selected passenger group within the permitted category capacity.
Cash or an approved MoMo method may be offered according to market readiness.
A driver must not demand an undisclosed charge or substitute a negotiated fare.
Cancellation, refund and payment-dispute treatment will follow the policy displayed for the relevant released app version.

Access payments

The pilot tests real collection and real reimbursement.

During a specifically dated and funded pilot-payment window, an invited Driver or Owner may make a real Paystack MoMo payment through the approved Yellow Yellow website or USSD flow. Access activates only after Paystack independently verifies the exact amount, currency, channel and reference.

Before any MoMo prompt is sent, the participant must accept the current pilot reimbursement notice and Yellow Yellow must reserve sufficient reimbursement budget.
After verified payment, the selected access period becomes active and Yellow Yellow automatically initiates a full reimbursement of the pilot charge.
The access period remains active after reimbursement because the purpose is to test the complete future payment and access process.
Paystack may take up to 10 business days to deliver a processed reimbursement. A delayed or uncertain outcome is held for review; users must not pay again until its status is checked.
Each independently verified eligible pilot payment receives no more than one reimbursement. Yellow Yellow blocks overlapping payment prompts, requires express renewal confirmation and will not collect when the approved reimbursement budget cannot first be reserved.
If a paid plan is already active, Yellow Yellow shows its expiry and requires separate renewal confirmation. A new period extends the current expiry, so unused days are not discarded.
After the announced pilot-payment window closes, the same access payments are not reimbursed unless a separate ordinary refund right or approved dispute outcome applies.

Pilot reimbursement is not the ordinary refund policy.

It is a planned testing expense with its own consent, budget, accounting trail and eligibility limits. Provider fees, tax treatment and accounting classification remain subject to professional review.

Conduct

Respect applies on both sides of the ride.

Users must not threaten, harass, discriminate, commit violence, deliberately damage property, submit fabricated complaints, manipulate ratings, attempt fraud or use Yellow Yellow for an unlawful purpose.

Trip chat and calling are for active ride coordination and related safety or support. Do not use another user's information for marketing, harassment or unrelated contact.

Drivers & owners

Access is phone-bound and operations remain accountable.

Approved Driver access periods provide the same tools and differ only by duration and effective discount. Owners use Monthly Access. Yellow Yellow takes no percentage of passenger fares under this model.

Free Test permits two accepted driver assignments in total.
Daily, weekly and monthly Driver access belongs to the approved account and relationship, not to anyone holding the phone temporarily.
Vehicle Owner tools require Monthly Access.
A person who owns and drives the same vehicle may hold both roles on one verified account and link that vehicle to the same phone.
Invited pilot participants may be asked to complete a real payment that is fully reimbursed under the controlled pilot-payment terms above. After the announced pilot window, payments are not automatically reimbursed.
Owner monitoring is never automatic. Each request requires Driver acceptance, lasts no longer than 24 hours and may be revoked by the Driver.
During accepted monitoring, Owners may see linked-vehicle movement plus aggregate completed-trip count and quoted fares for that window, but never Passenger identity, contact details, saved places or trip chat.
Passengers and Drivers may optionally create and share a revocable live-trip link with a trusted contact. The user controls each send and remains responsible for the recipient selected.
Document expiry dates are reminders and do not replace legal obligations or state-agency enforcement.

Availability

A pilot can pause, change or recover.

Maps, mobile networks, GPS, cloud services, payment providers and app stores can fail or produce delay. Yellow Yellow may pause a feature, category, account or market to protect safety, security, legality, data or service reliability.

The company will try to communicate material planned changes clearly, but it does not promise uninterrupted pilot availability or a driver for every request.

Responsibility

Technology supports, but does not replace, safe judgement.

Drivers remain responsible for lawful and safe vehicle operation. Passengers remain responsible for their conduct and for not requesting unsafe capacity or seating. Vehicle owners remain responsible for lawful ownership or control and legitimate use of location oversight.

Yellow Yellow is not a police, ambulance, fire, medical or other emergency service. In immediate danger, contact the appropriate emergency authority first.

Changes

Material terms will not be hidden.

These terms may change as the pilot, company registration, professional review and regulatory requirements develop. A material change should be dated and communicated through the app, website or another appropriate channel before it applies.

Ghanaian law and the final adopted dispute and governing-law terms will apply to the Ghana service. No internal policy or automated response overrides applicable law.

Clear expectations for an early service.